Shipping policy

Where we deliver — We currently deliver to addresses within the United Kingdom.

Delivery cost — Delivery is free on orders of £20 or more. Orders under £20 have a flat £3.99 delivery charge, shown at checkout before you pay.

Processing and delivery time — Orders are typically processed within a few business days and arrive in 5–12 business days. In line with UK consumer protection law, delivery always follows within 30 days of your order being placed — in practice, most orders arrive well within that window, though exact timing can vary.

Tracking — Every order is tracked. We'll send tracking information by email once your order ships.

Delayed or missing parcels — If your order hasn't arrived within the estimated window, email support@fell.pet with your order number.

International orders — We're focused on the UK for now. If you'd like to order from outside the UK, email support@fell.pet.

Last updated: 1 October 2026

Contact
The best way to reach us is by email: support@fell.pet. We aim to get back to you as quickly as we can.