Delivery & Returns

Delivery

Free UK delivery on orders over £20. Orders under £20 have a flat £3.99 delivery charge, shown at checkout before you pay.

Because each piece ships from where it's made rather than a UK stockroom, delivery typically takes 5–12 business days from order to doorstep. We'll email you the moment your order ships, with tracking so you can follow it the whole way.

Delivery can occasionally run longer around busy periods or public holidays. If yours is taking noticeably longer than expected, email support@fell.pet and we'll find out what's happening.

Returns

You have 30 days from the day your order arrives to send it back, no questions asked — it doesn't need to be faulty. That's more than double the 14-day cancellation right you already have under the Consumer Contracts Regulations 2013.

To start a return, email support@fell.pet with your order number and which item you'd like to send back — we'll reply with the return address and the next steps.

Once your return is confirmed, refunds are processed within 14 days, back to your original payment method.

Faulty or wrong item

If something arrives damaged, faulty, or isn't what you ordered, that's on us. Email support@fell.pet with your order number and a couple of photos — we'll sort a replacement or refund, and in most cases you won't need to send anything back first.

What can't be returned

• Items showing signs of use beyond trying them on or checking them over, the way you would in a shop

Your statutory rights

This page describes our own process for delivery and returns. It sits alongside — not instead of — your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing here limits those rights.