Delivery & Returns

Delivery

Free delivery to the UK, on every order — no minimum spend.

Because each piece ships from where it's made rather than a UK stockroom, delivery typically takes 10–20 working days from order to doorstep. We'll email you the moment your order ships, with tracking so you can follow it the whole way.

Delivery can occasionally run longer around busy periods or public holidays. If yours is taking noticeably longer than expected, email support@fell.pet and we'll find out what's happening.

Returns

You have 14 days from the day your order arrives to change your mind, no questions asked — that's a legal right under the Consumer Contracts Regulations 2013, not just our own policy.

To start a return, email support@fell.pet with your order number and which item you'd like to send back. [PLACEHOLDER — confirm: do customers post the item back, and to what address? Or, for lower-value items, do you refund without requiring it back? This changes the next paragraph.]

Once your return is confirmed, refunds are processed within 14 days, back to your original payment method.

Faulty or wrong item

If something arrives damaged, faulty, or isn't what you ordered, that's on us. Email support@fell.pet with your order number and a couple of photos — we'll sort a replacement or refund, and in most cases you won't need to send anything back first.

What can't be returned

• Items showing signs of use beyond trying them on or checking them over, the way you would in a shop
• [PLACEHOLDER — any other exclusions specific to your catalogue, e.g. items marked final sale]

Your statutory rights

This page describes our own process for delivery and returns. It sits alongside — not instead of — your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing here limits those rights.