5–12 business days. Delivery is free on orders over £20, and a flat £3.99 below that. We currently deliver within the United Kingdom.

Not yet — we're focused on the UK for now. If you'd like to order from elsewhere, email support@fell.pet and we'll see what we can do.

You'll get a tracking email as soon as your order ships, so you can follow it the whole way to your door.

Email support@fell.pet as soon as you can and we'll do our best — we can't guarantee a change once an order's already on its way.

30 days, no questions asked. If it's not right for any reason, send it back for a refund — it doesn't need to be faulty.

Email support@fell.pet with your order number and we'll walk you through it from there.

Manufacturing defects — faults in materials or workmanship, like a buckle failing or stitching coming apart — for 5 years from the date of purchase. It doesn't cover normal wear and tear, accidental damage, or misuse.

Email support@fell.pet with photos and your order number. We'll sort a replacement, repair, or refund at no cost to you — usually without needing anything posted back first. We aim to reply within 24–96 hours.

Form Collar and Form Lead run S–XL — as a rough guide, S suits smaller breeds like a Spaniel, XL suits larger breeds like a Great Dane. When in doubt, size up rather than down: a collar should sit two fingers'-width from the neck, not tight against it. Rest Den runs S/M/L by weight: S for dogs up to 10kg, M up to 20kg, L up to 35kg.

You're covered by the 30-day return window either way — email support@fell.pet and we'll sort an exchange.

Sage green velvet over a structured nylon base, with brushed gold hardware throughout — buckle, D-ring, and bolt snap.

Spot clean with a damp cloth. Don't machine wash. Dry flat. A soft, dry cloth is all the hardware needs to keep its shine.

All major cards, PayPal, Apple Pay, Google Pay, and Shop Pay — all shown at checkout.

Yes — every order goes through Shopify's secure checkout, with encrypted payment processing throughout.

Everything is built to hold up, not just look good for the first few weeks — sage green velvet, brushed gold hardware, and a 5-year guarantee against manufacturing defects on everything we make.

We're a UK-focused brand. All orders currently ship within the United Kingdom, with delivery in 5–12 business days — free on orders over £20.